supposed to travel business class to johannesburg. flight delayed 2 days in a row and no alternative arrangements made. terrible customer service. a bunch of lazy clueless staff. shameful.
worst airlines ever, very poor and unprofessional service, especially the privilege club, it's not worth it, they never answer, never fix any account problem, never follow-up..
would never fly with them again
Dear All,
On my way Beirut to New York on April 18, 2019 flight QR 421
Ticket number: 157 2335614281
I was stuck in the airport at Beirut International Airport because my ticket was paid with my cousin credit card.
I was depressed because they didn't allow me to get on the plan before charging another time my own credit card as they said that the first payer should have received an email but despite all the emails sent from my cousin to verify the charge no action was done
My ticket refund is not solved yet despite that my cousin presented in person at New York JFK airport with his credit card and ID for credit card verification
too complicated procedures and bad customer service
Thank you in advance for reconsidering your system
Its a religious celebration and nobody in Beirut office answers the phone. Goes to voice message?? Leave a message anybody calls back. What a pathetic third world third rate service. Even in a previous response "phone number is updated" WHAT IS IT THEN??????!!!!! Typical Lebanese service bare minimum, lazy, disinterested and a miserable facial expression.
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